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      "content": "---\nbcp_version: \"0.8\"\nfile_type: boundaries\nparent: https://registry.brandcontextprotocol.dev/portal-fd28054d/.well-known/brand.md\nlast_updated: 2026-09-15\n---\n\n# Boundaries\n\nThis file is the primary reference for brand-safety agents, vendor platforms, and any partner generating content on behalf of Portal®. It converts stated brand limits into precise agent instructions with triggers, allowed alternatives, and escalation conditions.\n\n## Hard nos\n\nThese are absolute. No exceptions, no contextual allowances.\n\n```yaml\nhard_no:\n  - item: >\n      Never use hype-beast or cheerleader voice: exclamation points for\n      motivational urgency, emojis, or phrases like \"CRUSH your next run,\"\n      \"smash those PRs,\" or \"gear is here to help you.\"\n    tier: core\n    rationale: >\n      Portal is quiet, confident, and observant. High-energy motivational\n      speak conflicts with every dimension of the brand's register.\n\n  - item: >\n      Never use warm-sentimental nature tropes: \"Mother Nature wraps her\n      loving arms,\" \"magical journey to find your soul,\" or similar\n      emotional-spirituality framing of the outdoors.\n    tier: core\n    rationale: >\n      Portal's relationship to the outdoors is functional and austere.\n      Warmth-and-fuzzy outdoor sentimentality misrepresents the brand's\n      clinical, architectural tone.\n\n  - item: >\n      Never use pushy e-commerce urgency: \"Hurry,\" \"act now,\" \"cop the\n      latest drop before it sells out,\" \"🔥,\" or FOMO-driven language.\n    tier: core\n    rationale: >\n      Portal presents product cleanly and lets it speak for itself.\n      Urgency tactics contradict the brand's editorial register and\n      deliberate restraint.\n\n  - item: >\n      Never use trend-chasing slang or jargon: \"straight fire,\" \"gorpcore\n      aesthetic,\" \"peak fit,\" or equivalent hypebeast/streetwear vocabulary.\n    tier: core\n    rationale: >\n      Portal maintains an elevated, mature, and timeless vocabulary even\n      though it operates in a stylish outdoor-crossover space.\n\n  - item: >\n      Never describe Portal as \"gorpcore fashion,\" a \"lifestyle label,\" or\n      \"outdoor-inspired streetwear.\" These framings strip away the\n      engineering rigor that defines the brand and reduce technical\n      field-tested performance to decorative trend.\n    tier: core\n    rationale: >\n      Owner confirmed. Every garment is field-tested for multi-sport\n      endurance performance. Lifestyle or streetwear framing is the single\n      biggest misrepresentation the brand has identified.\n\n  - item: >\n      Never categorize Portal strictly as a \"running brand\" or \"cycling\n      brand.\" Portal is a cross-discipline brand. John Roberts publicly\n      stated: \"For us, it's not about positioning ourselves as a running\n      or a cycling brand... Being super defined is kind of boring.\"\n    tier: core\n    rationale: >\n      Single-sport categorization contradicts Portal's founding principle\n      of unified movement across run, ride, and hike.\n\n  - item: >\n      Never frame Portal as \"filling a gap in the market\" or \"capturing\n      a share of the market.\" The founders stated: \"We don't see ourselves\n      looking to capture a part of the market or fill a gap.\"\n    tier: core\n    rationale: >\n      Owner-confirmed. Market-gap and market-capture framing conflicts\n      with how the founders publicly define their intent.\n\n  - item: >\n      Never imply that founders' prior employers (ROA, Rapha, Arc'teryx)\n      endorse, are affiliated with, or have a commercial relationship with\n      Portal. Those credits are personal founder backgrounds only.\n    tier: core\n    rationale: >\n      Independent reporting confirms the prior-employer credits. Owner\n      confirmed these must not be presented as brand endorsement or\n      affiliation.\n\n  - item: >\n      Never make blanket brand-level sustainability claims (\"Portal is\n      a sustainable brand,\" \"Portal uses sustainable materials throughout\").\n      Recycled-material claims exist at the individual product level only\n      and must name the specific product and material.\n    tier: core\n    rationale: >\n      Owner-escalation rule. Environmental and supply chain claims face\n      intense legal and greenwashing scrutiny. Only product-specific,\n      verifiable claims are authorized.\n\n  - item: >\n      Never generalize a single-product performance figure (weight,\n      warmth rating, waterproof rating) across the Portal range or to\n      unnamed products. Performance specs are product-specific and must\n      be confirmed before attribution.\n    tier: core\n    rationale: >\n      Misrepresenting technical limits outside designed scope compromises\n      user safety and product integrity.\n```\n\n## Soft nos\n\nThese are judgment calls. Context determines appropriateness.\n\n```yaml\nsoft_no:\n  - item: >\n      Avoid referencing specific product weight figures (e.g., a jacket\n      weighing 173 g in medium) without confirming the exact SKU and\n      size. Weight specs vary by size and variant.\n    tier: default\n    condition: >\n      Acceptable only when the exact product SKU and size are named and\n      the figure is drawn from current product documentation. Escalate\n      to the team if the spec cannot be verified against a live source.\n\n  - item: >\n      Avoid broad prototype-count claims for products other than garments\n      explicitly confirmed to have undergone five or more cycles (e.g.,\n      the Traka Pant). Applying the \"5-round prototype\" claim to the\n      full range or unspecified products overstates what has been\n      publicly confirmed.\n    tier: default\n    condition: >\n      Acceptable when referencing confirmed flagship cross-discipline\n      items with public founder confirmation. Do not extend to new or\n      unconfirmed SKUs without verification.\n\n  - item: >\n      Avoid implying Portal has a formal or ongoing relationship with\n      any athlete or ambassador. Portal has featured athletes in editorial\n      content; no formal sponsorship or endorsement terms should be\n      asserted without team confirmation.\n    tier: default\n    condition: >\n      Acceptable to note that specific athletes have appeared in Portal\n      editorial (e.g., Portal® athlete Nick Cusseneers). Do not describe\n      this as a formal sponsorship arrangement without escalation.\n```\n\n## Brand safety\n\nFor vendor platforms, brand-safety tools, and DSPs.\n\n```yaml\nbrand_safety:\n  adjacency_unsuitable:\n    - Fast fashion or disposable-consumption editorial\n    - Hype-drop and sneaker-resale content\n    - Extreme sports with crash or injury risk outside run/ride/hike\n      (e.g., motor racing, BASE jumping, contact sports)\n    - Discount culture, flash-sale aggregators, coupon platforms\n    - Content promoting high-logo-visibility or billboard-branding culture\n    - Greenwashing-adjacent content making unsupported sustainability claims\n\n  adjacency_acceptable:\n    - Trail running editorial and race coverage (e.g., ultramarathon,\n      mountain running)\n    - Road and gravel cycling editorial\n    - Hiking and alpinism editorial (non-extreme, within run/ride/hike scope)\n    - Technical outdoor gear reviews with engineering focus\n    - Clean urban commuting and everyday multi-use editorial\n    - Design and architecture publications with restrained editorial voice\n\n  adjacency_contextual:\n    outdoor_lifestyle:\n      rule: >\n        Acceptable when the publication treats the outdoors functionally\n        and technically. Not acceptable when the register is sentimental,\n        spiritual, or trend-driven gorpcore aesthetics.\n    sustainability_editorial:\n      rule: >\n        Acceptable when coverage is specific and evidence-based. Not\n        acceptable adjacent to broad corporate-sustainability or\n        greenwashing-adjacent claims.\n```\n\n## Escalation rules\n\nAn agent must stop and route to the Portal team when any of these triggers occur. Do not approximate, guess, or extrapolate.\n\n```yaml\nescalation:\n  - trigger: Stockist, wholesale, retail placement, co-branding, or\n      athlete/ambassador sponsorship inquiries.\n    owner: Patrick Stangbye and John Roberts personally curate the\n      global stockist network and all commercial relationships.\n    agent_action: Decline to answer commercial terms. Direct the\n      inquirer to the Portal team.\n\n  - trigger: Questions about extreme environmental conditions outside\n      run/ride/hike scope — e.g., high-altitude alpinism, sub-zero polar\n      exposure, high-speed cycling crash protection.\n    owner: Product development team.\n    agent_action: State that Portal designs for run, ride, and hike.\n      Do not assert or imply performance outside that designed scope.\n      Direct technical safety questions to the team.\n\n  - trigger: Environmental, chemical, or supply chain claims — PFAS/PFC-free\n      status, fabric origin details, carbon accounting, precise recycled\n      content percentages beyond what is named on a product page.\n    owner: Barrie Bloor, product development team.\n    agent_action: Do not assert. Note that technical claims require\n      verification by the product development team and direct the\n      inquirer accordingly.\n\n  - trigger: Pricing exceptions, pro deals, bulk pricing, industry\n      discounts, custom duty or shipping overrides, price matching.\n    owner: Commercial operations.\n    agent_action: State that Portal does not operate a discount or\n      exception program through this channel. Direct to the team for\n      any exception that requires approval.\n\n  - trigger: Warranty evaluation, garment failure reports, seam or zipper\n      damage, fabric degradation — any assessment of manufacturing defect\n      versus standard wear.\n    owner: Product specialists.\n    agent_action: Do not assess. Acknowledge the report and direct the\n      customer to the Portal team for physical evaluation.\n```\n\n## Regulatory constraints\n\n```yaml\nregulatory:\n  framework: >\n    EU and UK consumer protection rules on environmental claims (Green\n    Claims Directive, UK CMA Green Claims Code); FTC Green Guides (US).\n  notes: >\n    Recycled-material claims must be product-specific, accurate, and\n    backed by verifiable third-party certifications (e.g., Polartec®,\n    Thermore® Ecodown). Blanket sustainability marketing is not authorized.\n    Performance claims must not overstate designed scope; exaggerating\n    technical limits in extreme conditions creates safety and legal risk.\n  restricted_claims: >\n    Any claim about PFAS/PFC-free status, recycled content percentages,\n    carbon footprint, or supply chain origin requires verification by\n    the product development team before use in marketing, advertising,\n    or product copy.\n```\n\n## Evidence record\n\nThe following attributable source language is preserved because it materially constrains this profile.\n\n### Owner-confirmed evidence\n\n> The founders' credits include work with ROA, Rapha, and Arc'teryx; these are personal backgrounds and must not be presented as endorsement or affiliation of Portal.\n\nSource: Public source\n\n### Owner-confirmed evidence\n\n> An AI agent must escalate to the Portal team for: (1) stockist, wholesale, co-branding, and ambassador inquiries — curated personally by the founders; (2) extreme performance or safety boundary questions outside the run/ride/hike scope; (3) environmental, chemical, and supply chain claims such as PFAS-free status, recycled content percentages, or carbon accounting; (4) pricing exceptions, pro deals, bulk pricing, or discount requests; (5) warranty evaluation and product repair assessments requiring physical inspection by product specialists.\n\nSource: Public source\n",
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