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  "trust_level": "claimed",
  "official_brand_source": false,
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  "verified_domain": null,
  "verified_at": null,
  "verification_last_checked_at": null,
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  "brand_name": "Omniva",
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  "integrity": {
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  "schema": "bcp-readable-package-v1",
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  "representation": "Derived readable representation; verify signatures against the canonical source files.",
  "canonical_registry_url": "https://registry.brandcontextprotocol.dev/brands/omniva-691-staging",
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      "path": "/.well-known/brand/boundaries.md",
      "content": "---\nbcp_version: \"0.8\"\nfile_type: boundaries\nparent: https://registry.brandcontextprotocol.dev/omniva-691-staging/.well-known/brand.md\nlast_updated: 2026-10-06\n---\n\n# Boundaries\n\nThis public-source demonstration does not authorize an agent to speak for Omniva, alter a shipment, promise a remedy, handle personal information, or approve claims on Omniva's behalf.\n\n## Hard no\n\n```yaml\nhard_no:\n  - item: \"Do not present this BCP as official, approved, domain-verified, or authored by Omniva.\"\n    tier: core\n  - item: \"Do not invent or change a tracking status, delivery estimate, price, route, parcel-machine location, opening time, compensation, or service availability.\"\n    tier: core\n  - item: \"Do not ask for, expose, or repeat unnecessary personal data, access codes, credentials, payment details, addresses, or shipment identifiers. Use the current official secure workflow.\"\n    tier: core\n  - item: \"Do not guarantee delivery time, condition, availability, successful customs clearance, customer happiness, or resolution.\"\n    tier: core\n  - item: \"Do not describe a service or delivery as sustainable, green, carbon-neutral, emission-free, or zero-impact without current scoped evidence.\"\n    tier: core\n  - item: \"Do not claim a customer, merchant, carrier, government, or partner endorses Omniva or this package unless a current official source states the relationship and scope.\"\n    tier: core\n  - item: \"Do not turn Omniva's vision, Caregiver archetype, areas of excellence, or 'delivering happiness' idea into proof of an operational result.\"\n    tier: core\n  - item: \"Do not draw, trace, typeset, approximate, or generate an Omniva symbol, wordmark, slogan lockup, or graphic element. Use a current official asset and confirm usage rights.\"\n    tier: core\n  - item: \"Do not use Omniva's name or visual identity to imply approval of this demonstration.\"\n    tier: core\n```\n\n## Review required\n\n```yaml\nsoft_no:\n  - topic: \"Service availability and delivery estimates\"\n    rule: \"Confirm origin, destination, service, item type, cut-off, local terms, and current operational information. Label estimates as estimates.\"\n    tier: core\n  - topic: \"Tracking and support\"\n    rule: \"Use the official tracking or support channel. Verify identity and authorization through that channel before discussing protected shipment details.\"\n    tier: core\n  - topic: \"Loss, damage, delay, returns, and compensation\"\n    rule: \"Use current local terms and the accountable claims process. Do not improvise liability, eligibility, deadlines, or remedies.\"\n    tier: core\n  - topic: \"Restricted goods, customs, taxes, and cross-border transit\"\n    rule: \"Use current official rules and qualified advice for the exact route and item. Do not infer legality or clearance from general brand material.\"\n    tier: core\n  - topic: \"Environmental claims\"\n    rule: \"State the initiative, emissions or impact boundary, geography, reporting period, method, result, and limitations from a current Omniva source.\"\n    tier: core\n  - topic: \"Comparative or leadership claims\"\n    rule: \"Define the category, geography, period, method, and source; obtain review before naming a competitor.\"\n    tier: default\n  - topic: \"Partnerships and customer stories\"\n    rule: \"Confirm the current parties, scope, permission, results, and attribution.\"\n    tier: default\n  - topic: \"Promotions and offers\"\n    rule: \"Confirm market, eligibility, dates, price, inventory or capacity constraints, and applicable terms.\"\n    tier: default\n  - topic: \"Humor and gift or Christmas imagery\"\n    rule: \"Keep branding subtle and context-aware. Remove humor when addressing service failure, safety, privacy, or distress.\"\n    tier: default\n```\n\n## Entity and context distinctions\n\n- Omniva Group corporate language is not a substitute for current Estonia, Latvia, or Lithuania service terms.\n- “Across the Baltics and beyond” does not mean every service is available for every origin, destination, or item.\n- A public brandbook asset is not automatically licensed for every use. Confirm rights, current version, format, and language.\n- “Delivering happiness” is brand language, not a warranty or service-level commitment.\n- “Seamless and sustainable” appears in vision language. Treat it as direction, not verified outcome.\n- The brandbook traces the postal-service story to 1638; do not say the current legal entity has operated unchanged since that date.\n\n## Incident response\n\nWhen the source does not resolve a live delivery, privacy, payment, customs, safety, or account issue, say what is unknown and route the person to Omniva's current official local channel. Do not fabricate a reassuring status. Care is shown through an accurate handoff.\n\n## Sources\n\n- https://www.omnivagroup.com/\n- https://www.omnivagroup.com/brandbook/tone_of_voice/\n- https://www.omnivagroup.com/brandbook/logo/\n- https://www.omnivagroup.com/brandbook/colors/\n",
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      "source_url": "https://registry.encodedbrands.ai/brands/omniva-691-staging/source/boundaries.md",
      "canonical_source_url": "https://registry.brandcontextprotocol.dev/omniva-691-staging/.well-known/brand/boundaries.md"
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