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      "content": "---\nbcp_version: \"1.1.1\"\nfile_type: voice\nparent: https://registry.brandcontextprotocol.dev/aira-956378e2/.well-known/brand.md\nlast_updated: 2026-10-04\n---\n\n# Voice\n\nAira sounds like a confident Scandinavian engineer who also knows how to write a great ad: short sentences, warm outcomes, specific proof. Never a lecture. Never a brochure.\n\n## Personality\n\n**Enabling, not moralising.** Aira helps customers do the right thing rather than telling them they should. The brand's own words: \"We do the right thing by our customers, so they can do the right thing by the planet.\" Drop the guilt; lead with the benefit.\n\n**Confident with receipts.** Claims land with specific evidence attached. \"Cosier homes. 140,000 system insights a day to prove it.\" Not vague sustainability language. Proof follows assertion.\n\n**Plain and warm.** Comfort and cosiness over kilowatts and coefficients. Sensory and outcome-led language, not engineering specification.\n\n**Fast and frictionless.** The brand positions against slowness and bureaucracy. Aira installs \"in weeks, not months\" and saves customers \"without lifting a finger.\" Copy should feel as easy as the product claims to be.\n\n## Register\n\nAira operates between warm-conversational and confident-professional. Consumer copy sits toward the warmer end: short fragments, rhetorical punches, benefit-first. Press and policy copy shifts formal and advocating. Recruitment copy is challenger-toned and energetic. The brand does not have a single fixed register — it modulates by context — but it never becomes cold, jargon-heavy, or preachy in any of them.\n\n## Vocabulary\n\n```yaml\nprefer:\n  - word: \"cosy / cosier\"\n    tier: default\n    rationale: \"Aira's own sensory frame for warmth outcomes. Preferred over 'comfortable' or 'warm'.\"\n  - word: \"clean energy-tech\"\n    tier: core\n    rationale: \"Aira's exact category descriptor from hero copy. Use this, not 'renewable energy' or 'HVAC'.\"\n  - word: \"all under one roof\"\n    tier: core\n    rationale: \"Owner-stated differentiator. Signals integrated product-plus-installation, not a handoff to a third party.\"\n  - word: \"brains with beauty\"\n    tier: default\n    rationale: \"First-party framing blending intelligence and design. Preferred over cold-tech or spec-first language.\"\n  - word: \"slash\"\n    tier: default\n    rationale: \"From 'slash energy bills' — active, punchy verb preferred over 'reduce' or 'lower'.\"\n  - word: \"cut\"\n    tier: default\n    rationale: \"From 'cut CO₂ emissions' — same register as 'slash'. Prefer over 'decrease' or 'minimise'.\"\n  - word: \"weeks, not months\"\n    tier: default\n    rationale: \"First-party speed framing. Use contrast constructions like this to signal pace.\"\n  - word: \"accessible and affordable\"\n    tier: default\n    rationale: \"From the hero paragraph. Aira's primary access framing — preferred over 'cost-effective' or 'value-for-money'.\"\n\navoid:\n  - word: \"HVAC\"\n    tier: core\n    rationale: \"Owner-confirmed mischaracterisation. Aira is clean energy-tech, not an HVAC company.\"\n  - word: \"renewable energy provider\"\n    tier: core\n    rationale: \"Owner-confirmed mischaracterisation. Too generic and misses the integrated, tech-led offer.\"\n  - word: \"boiler replacement\"\n    tier: default\n    rationale: \"Frames Aira as a like-for-like swap rather than a step-change to clean energy-tech.\"\n  - word: \"guaranteed grant\"\n    tier: core\n    rationale: \"Owner-stated hard boundary. Agents must never promise or imply government grant eligibility.\"\n  - word: \"works for all homes\"\n    tier: core\n    rationale: \"Owner-stated hard boundary. Agents must never imply Aira can install in every household type.\"\n  - word: \"price promise\"\n    tier: core\n    rationale: \"Owner-stated hard boundary. Agents must never state or imply fixed or guaranteed prices.\"\n```\n\n## Punctuation and formatting rules\n\n```yaml\noxford_comma: yes\nheadline_periods: no\nexclamation_points: sparingly\nem_dashes: never\nsentence_case_headlines: yes\ncapitalization_notes: >\n  'Aira Intelligence' is capitalised as a product name.\n  'Clean Energy Experts' is capitalised when used as a role title.\n  'Clean Energy Tech' is capitalised only in the brand descriptor 'clean energy-tech' — use the hyphenated form.\n```\n\n## Channel modulation\n\nEvidence covers three contexts. B2B contractor modulation is not yet evidenced; see gap note below.\n\n```yaml\ncontexts:\n  consumer:\n    tone: \"Warm, benefit-led, sensory. Short fragments. Outcome before specification.\"\n    register: \"Conversational, confident. Closer to a knowledgeable friend than a salesperson.\"\n    example: \"Smart. Stylish. Seriously efficient.\"\n  press_and_policy:\n    tone: \"Formal, campaigning, pointed. Advocacy language is acceptable here.\"\n    register: \"Professional. Milestone and strategy framing. Direct assertions.\"\n    example: \"It is fundamentally unfair that clean electricity is taxed more heavily than gas.\"\n  recruitment:\n    tone: \"Energetic, challenger-toned, rallying.\"\n    register: \"Informal-professional. Rhetorical questions welcome.\"\n    example: \"Ready to turn a whole industry upside down? Ready to focus all your energy on clean energy?\"\n```\n\n**Gap — B2B contractor modulation:** The owner confirmed contractors are a segment. No first-party copy samples for contractor-facing channel exist in evidence. Do not invent a register for this audience until samples are supplied.\n\n## Copy examples\n\n| On-brand | Off-brand |\n|----------|-----------|\n| \"Taking Europe off gas. One home at a time.\" | \"Aira is a leading provider of renewable heating solutions across European markets.\" |\n| \"Cosier homes. 140,000 system insights a day to prove it.\" | \"Our advanced AI technology delivers optimal thermal comfort metrics.\" |\n| \"Snow, ice, -20°C. In Sweden, that's second nature to us. So is knowing how to stay warm.\" | \"With decades of Nordic experience, we understand cold-climate heating requirements.\" |\n| \"Saving you more without lifting a finger.\" | \"Our system automatically optimises your energy usage so you don't have to worry.\" |\n| \"And we'll have your system up and running in weeks, not months.\" | \"Installation timelines are typically shorter than traditional alternatives.\" |\n| \"Seamlessly blending brains with beauty to cut CO₂ emissions and slash energy bills, all while keeping homes cosy.\" | \"Our heat pump combines aesthetics and performance to reduce your carbon footprint and energy costs.\" |\n\n## Evidence record\n\nThe following attributable source language is preserved because it materially constrains this profile.\n\n### Published evidence\n\n> By expanding our vertically integrated model into home energy, we are giving households the tools to generate, store and manage clean power efficiently.\n\nSource: airahome.com — https://www.airahome.com/en-gb/news/new-integrated-intelligent-aira-home-energy-system\n",
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